Elite Paths policies
Refund Policy
Our commitment is straightforward: if we do not deliver the agreed qualifying nights, award or upgrade, we will issue a full refund for the affected service.
Effective July 27, 2026
Our 100% satisfaction commitment
We stand behind the services we agree to provide. If we do not deliver the agreed qualifying hotel nights, loyalty award transfer, suite upgrade or other confirmed benefit, you are entitled to a full refund of the amount paid for that undelivered service.
How to request a refund
Contact us through the same WhatsApp conversation used for your order. Tell us which service was not delivered and include the relevant order or payment details. We will review the service record, confirm the outcome and arrange the refund.
Making things right
If a delivered service materially differs from what we agreed, contact us promptly. We will first try to complete or correct the affected service. If we cannot do so, we will provide a full refund for that affected service.
Refund method
Where possible, refunds are returned through the original payment method. This policy does not limit any mandatory consumer rights that apply to you.